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Specials

No specials at this time.

Terms and conditions of use

Ownership Relations

Until the purchase price has been paid in full the goods remain the property of the vendor. In the event of resale/processing, the purchaser of the goods, which, due to the failure to make payment, are still in the ownership of the vendor, will cede those claims or surrogates resulting from this to the vendor. The purchaser must neither pledge those goods, the ownership of which is retained, nor transfer ownership of them, as security, to third parties until payment is made in full. The purchaser must inform us immediately in writing of any attempt by third parties to seize those goods, the ownership of which is retained, or those claims that have been ceded. We are entitled, at any time, to demand the surrender of those goods belonging to us, if the purchaser falls behind with a payment or if there is a substantial deterioration in his asset position. It is not necessary to withdraw from the contract in order to assert the retention of ownership. 

Samples

Samples cannot be returned.

Warranty for Defects

The object of the contract is solely the product sold with those properties and features as well as for the intended purpose as laid down in the confirmation of the order. Other, or additional, properties and/or features , or an intended purpose which goes beyond this, are only regarded as having been agreed if they are expressly confirmed by us in writing. The rights of the warranty require that the purchaser has duly met the inspection and complaints obligations to which he is bound according to law. The purchaser must inspect the goods immediately following receipt, but at the latest within 2 days. Complaints must be addressed to us immediately in writing - (in the case of hidden defects as soon as they are known about). Goods that are the subject of a complaint must be made available to us, on request, for collection at the place to which they were originally delivered. The warranty period is one year. If the goods have already been forwarded or distributed to more than one recipient, we are not liable for any costs for collating the goods that are the subject of the complaint. In the event of a justified complaint we first of all have the right to rectify the situation, and to eliminate the defect(s) or resupply, as we so choose. Only, and in the event of the attempt to rectify the situation failing will we take the goods back and refund the purchase price (withdrawal). The right to compensation is restricted to willful intent or gross negligence. We would expressly like to point out that we are unable to take back, as a complaint, goods in an improved state that have not been improved by us. Therefore, the purchaser undertakes to inspect the goods prior to improvement (printing, embroidering and the like) to check that they are as ordered and for any shortcomings, or to have them inspected by the company carrying out the improvement work on his behalf. 

Quality Discrepancies

The details with regard to sizes quoted in our publications are not subject to any standards. The same applies to the size details quoted on the labels and packaging. Drawing certain conclusions with regard to measurements and sizes on the basis of these details is not possible and do not constitute any grounds for complaint. Small discrepancies with regard to quality, colour, shape, processing, width, weight, design and features that are usual in the trade or are unavoidable for technical reasons give no entitlement to lodge a complaint and do not lead to claims under the warranty. 

Copyright

We have sole copyright on all goods, samples and graphic representations supplied or made available by us. The purchaser is expressly forbidden from making copies of these or allowing copies to be made. 

Miscellaneous

The place of fulfilment and sole jurisdiction for all disputes arising from the present contract is Dusseldorf, unless otherwise stated in the confirmation of the order. Should individual provisions of the present contract be or become ineffective, or they contain a loophole, then the remaining provisions are unaffected by this. 

Shipments and returns Livraison & Retour

Livraison / délai de livraison / Retard

Les livraisons qui sont en retard ou qui n'ont pas été effectuées ne constituent en aucun cas des motifs d'une demande d'indemnisation de la part de l'acheteur. Dans le cas où il est impossible d'adhérer aux délais de livraison convenus en raison d'un cas de force majeure, d'une ventilation ou d'un retard dans la livraison de nos sous-fournisseurs, nous avons le droit d'étendre le délai de livraison pour le moment où nous avons été empêchés Faire des livraisons ou, éventuellement, se retirer du contrat. Nous avons le droit d'effectuer des livraisons partielles. L'acheteur ne peut exiger une compensation pour non-exécution que si le délai de livraison a été dépassé intentionnellement ou par négligence grave.

Les colis de vos commandes sont généralement prêts à expédier dans les 3 jours ouvrables suivant la reception du paiement. En cas de paiement en espèce à la livraison, les commandes sont expédiées dans les 3 jours ouvrables suivant la confirmation de votre commande.

Tous les soins sont pris pour bien protéger vos produits, cependant le colis est expédié à vos risques.

Généralment les colis sont livres dans 5 à 10 jours ouvrables, cette période variera selon la destination et le mode d'expédition choisi (Economique ou Express)

Retour

Veuillez ne pas retourner les marchandises en aucun cas sans numéro de retour. Les retours ne peuvent être traités sans un numéro de retour. Vous ne pouvez obtenir un numéro de retour de marchandises qu'en demandant un par courrier électronique (info@oriperle.com) en citant le numéro de commande, le numéro de votre client et la portée de la déclaration. Veuillez appliquer ce numéro de retour de marchandises à l'extérieur du colis de manière à ce qu'il soit clairement visible. Ne joignez aucun autre document avec le retour, sauf une copie du bon de livraison. En particulier, ne joignez pas la facture, les demandes d'échange ou les nouvelles commandes.
Si la raison du retour est une erreur de la part du fournisseur, nous recevrons volontiers les marchandises dans vos locaux. La collecte peut être demandée par e-mail à info@oriperle.com. Si vous souhaitez envoyer les marchandises, ne les envoyez pas sans validation, car les articles qui sont envoyés sans autorisation sont refusés par notre service de réception de marchandises. Nous rembourserons les frais d'affranchissement (envoi normal par courrier ou service par colis). Une fois que les retours ont été traités, vous recevrez une note de crédit à la valeur des marchandises sans aucune déduction.
S'il n'y a pas d'erreur sur la partie du fournisseur, il n'y a pas de base juridique pour se conformer à une demande de retour des marchandises. Nous pouvons, dans des cas exceptionnels, accepter une telle demande par écrit, sans aucune obligation légale de le faire. Conformément à notre accord écrit, les marchandises doivent nous être retournées immédiatement, dans cet événement, sans frais de transport. Une fois que le retour a été traité, vous recevrez une note de crédit pour la valeur facturée des biens moins 20% pour couvrir le coût de leur retour au stockage, mais au moins les coûts d'expédition et d'emballage ne sont pas crédités.

Les échantillons ne peuvent être retournés
Les retours sont acceptés pendant les 7 jours qui suivent la réception des marchandises.

Additional Terms and Conditions; EULAs

When you use G2A Pay services provided by G2A.COM Limited(hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A Pay services providerassumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services providerand customers who utilize services of G2A Pay are governed by separate agreements and are not subject to the Terms on this website. 

With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services providershall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services providerRefund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or "EULAs") that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to.

We and/or entities that sell products on our website by using G2A Pay services are primarily responsible for warranty, maintenance, technical or product support services for those Products. We and/or entities that sell products on our website are primarily responsible to users for any liabilities related to fulfillment of orders, and EULAs entered into by the End-User Customer. G2A Pay services provideris primarily responsible for facilitating your payment.

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

For customer service inquiries or disputes, You may contact us by email at info@oriperle.com.

Questions related to payments made through G2A Pay services provider payment should be addressed to support@g2a.com.

Where possible, we will work with you and/or any user selling on our website, to resolve any disputes arising from your purchase.


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