No specials at this time.
Deliveries that are late or that have not been made do not, under any circumstances, constitute grounds for a claim for compensation on the part of the purchaser. In the event of it being impossible to adhere to agreed delivery times due to force majeure, a breakdown or a delay in delivery from our sub-suppliers, then we are entitled to extend the delivery deadline by the length of time that we were prevented from making deliveries or, optionally, to withdraw from the contract. We are entitled to make partial deliveries. The purchaser may only demand compensation for non-fulfilment if we have caused the deadline for delivery to be exceeded intentionally or through gross negligence.
Please do not return goods under any circumstances without a return number. Returns cannot be processed without a return number. You can only obtain a goods return number by requesting one by e-mail (firstname.lastname@example.org) quoting the order number, your customer number and the scope of the return. Please apply this goods return number to the outside of the package in such a way that it is clearly visible. Do not enclose any other documents along with the return except for a copy of the delivery note. In particular, do not enclose the invoice, requests for an exchange or new orders.